Privacy Policy
WHO ARE WE?
Our website address is: https://www.eatology.fr
WHAT DATA DO WE COLLECT ABOUT YOU AND HOW IS IT USED?
Personal Data We Collect
Personal Data refers to information that identifies you or can be used to identify or contact you (“Personal Data”). This may include your name, postal or email address, phone number, date of birth (primarily for eligibility purposes), and billing information. Personal Data may also include health-related data, such as your weight history or health assessment details.
We collect Personal Data from you when you use our Website. In all cases, we will process only the Personal Data that you directly provide to us or that we automatically collect from you. Unless stated otherwise on this page or unless you have expressly authorized us to do so, we will not use or share your Personal Data.
How We Collect and Use Your Personal Data
In the following section, you will find information on how we collect your Personal Data, the purposes for which we process it, and the legal bases on which we rely to do so. If the legal basis for processing your data is to serve our legitimate interests, you may contact us using the information below if you need additional details on our legitimate interests. If we rely on your consent as the legal basis for processing your Personal Data, you have the right to withdraw your consent at any time as described below or by contacting us using the contact information below. This will not affect the processing of your Personal Data up to the point of withdrawal. This also applies if we rely on your consent or on our legitimate interests.
• If you use our online Services on the client portal or access nutritional consultations
We collect certain information, including Personal Data, that you provide directly when you choose to use our Services. We also collect the data that you voluntarily provide through specific online services such as surveys, questionnaires, self-assessment tests, contests, and similar initiatives. We use this data to personalize our online Products and to optimize your customer experience when you use our Website.
Additionally, we automatically collect information, including Personal Data, when you browse our Website or use our online Products, such as your IP address, browser type, operating system, error logs, and other similar information. This aggregated information does not identify you personally and is used to analyze trends, manage and improve the Website, and gather general usage information.
The legal basis for processing your Personal Data is our legitimate interest (Art. 6(1)(f) GDPR) in personalizing the content of our services according to user preferences and further improving our online Services.
Please note that you are not legally required to provide us with your Personal Data. However, without your Personal Data, we may not be able to provide you with the full range of our online Products.
• If you purchase from our online store
When you place an order on our website, you will be asked to provide your name, postal address, billing address, payment details, email address, and phone number.
We will use your name and email address to send you an order confirmation email and a shipping confirmation email. We will also use your payment information to process the payment for your order and your postal address and other contact details to deliver your order. The processing of your Personal Data is necessary to complete your order and deliver it to you; the legal basis for processing your Personal Data is therefore Art. 6(1)(b) GDPR. Please note that you are contractually required to provide us with this Personal Data, and without it, we will be unable to send you order-related communications or fulfill your order.
• If we send you service updates
We use your Personal Data to send you important announcements and updates about our Website or our online Products, or if you are a subscriber, about the status of your billing account. When you subscribe or order our online Products, we will send you a welcome email to provide transactional information about your order or subscription or to verify your username and password. These service updates contain important information related to your use of our Website and/or our online Products.
The processing of your Personal Data for these purposes is necessary for the performance of our services. Therefore, the legal basis for processing your Personal Data is Art. 6(1)(b) GDPR. Please note that you are contractually required to provide us with this Personal Data, and without it, we will be unable to send you service-related communications.
• If you contact our customer service
If you contact our customer service, we will communicate with you to respond to your inquiries, provide the services you request, and manage your subscription. We will communicate with you via email or phone, depending on your preferences.
The processing of your Personal Data is necessary for the performance of our services; the legal basis for this processing of your Personal Data is therefore Art. 6(1)(b) GDPR. Please note that you are contractually required to provide us with this Personal Data, and without it, we will be unable to send you customer service-related communications.
• If you subscribe to newsletters and other marketing communications
When you subscribe to our online Products or elsewhere on our Website, you have the option to consent to receive newsletters and other information about our products and services. If you “opt in,” we will send you promotional newsletters and inform you about offers, events, and surveys via email and through our social media platforms. The legal basis for processing your data is your consent (Art. 6(1)(a) GDPR) or, if you are a current customer or subscriber, our legitimate interest (Art. 6(1)(f) GDPR) in providing you with relevant marketing information. Please note that you are not legally required to provide us with this Personal Data. However, without it, we will be unable to send you our newsletters and other information described above. You have the option to unsubscribe from these types of communication at any time by following the instructions in the communication in question.
COOKIES
We use cookies and similar technologies such as pixels, tags, web beacons, and other identifiers to help us personalize our Website and online Products for you, remember your preferences, understand how users interact with our Website and online Products, and tailor our marketing communications.
A cookie is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie enables that site to recognize your browser. How long a cookie will remain on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Our Website uses both types of cookies. Session cookies will remain on your device only until you stop browsing. Persistent cookies remain on your computer or mobile device until they expire or are deleted.
We use the following types of cookies on our Website:
• Strictly necessary cookies: These cookies are essential for you to use our Website.
• Performance cookies: These cookies collect information about how you use our Website. We use these data to optimize our Website, facilitate navigation on our Website, and make usage easier.
• Functional cookies: These cookies allow our Website to remember choices you make and personalize your experience.
• Third-party cookies: Third-party cookies are cookies set by websites and/or third parties. These cookies are used on our Website to enhance our offers or help us provide more relevant advertisements. These cookies are subject to the privacy policies of the external service providers that place them on your browser.
• Analytical cookies: We use analytical cookies to help us understand how users navigate our Website and how they arrive at it. We use various site analytics providers such as Google Analytics. These cookies are subject to the respective privacy policies of these external service providers. To learn more about your options and how to opt out of these analytical cookies, visit the websites of these providers for details.
You are not required to accept cookies to use our Website. Although most browsers are initially set to accept cookies, you can reset your browser to alert you when you receive a cookie or to reject cookies generally. Most browsers provide instructions on how to do so in the “Help” section of the toolbar. Although you are not required to accept our cookies to access our Website, if you decline cookies, certain products, offers, features, or resources of our Website (including certain online Products) may not function properly and you may experience some loss of convenience.
We use cookies based on our legitimate interests (Art. 6(1)(f) GDPR) to optimize our Website and online Products, personalize your user experience, and deliver advertisements tailored to your interests.
Finally, please note that advertisers and other third parties may also use their own cookies when you click on their advertisements or links to their websites or services, whether on or off our Website. These privacy terms do not govern the use of third-party sites or third-party advertisers.
SOCIAL PLUG-INS AND OTHER THIRD-PARTY FEATURES
Our Website contains links to other websites or features from these websites. These privacy terms cover only Eatology’s privacy practices and do not cover those of third-party websites or features. We are not responsible for the privacy policies and/or practices of third parties. When you link to another website or use a third-party service, you should read the privacy terms and legal notices of that website or service.
Our Website offers you the option to connect your Eatology account to third-party applications or devices (referred to as “connected objects”), such as connecting or creating an account via social media. Please refer to the third party’s privacy policy for more information, including what specific data is collected and shared.
HOW WE SHARE AND DISCLOSE PERSONAL DATA
We will not share, sell, transfer, or otherwise disseminate your Personal Data to third parties unless required by law pursuant to Art. 6(1)(c) GDPR, unless it is necessary for the purpose of your contract pursuant to Art. 6(1)(b) GDPR, unless the third party is acting as a processor on our behalf pursuant to Art. 28 GDPR, or unless you have given us your explicit consent pursuant to Art. 6(1)(a) GDPR.
We also use third-party service providers who offer or perform services on our behalf, and we share your Personal Data with these providers to the extent necessary for them to perform their services on our behalf. Specifically, we use a mailing company to send marketing emails, payment service providers to process payments for goods and services and handle credit card processing, providers specialized in payment collection and fraud screening, a shipping company to fulfill orders, a call service to facilitate customer service, social media networks and other agencies to manage our advertising campaigns, a CRM service provider, and an external provider to host our online store. All companies with whom we share your Personal Data as described above are located within the European Economic Area.
To ensure adequate protection of your Personal Data in such cases, we use the standard data protection clauses adopted by the European Commission pursuant to Art. 46(2)(c) GDPR with these companies or pursuant to Art. 45(1) GDPR. You can request additional information by contacting us using the contact details provided below.
Any sharing of your Personal Data with other Eatology entities or with service providers will be conducted in accordance with applicable data protection laws and will be limited to what is necessary. We have carefully selected these companies, and we continuously ensure they follow our instructions. These companies are contractually obligated not to use your Personal Data for purposes other than those described in these privacy terms. The legal basis for sharing your Personal Data with these companies is Art. 28(1) GDPR or our legitimate interest in using these companies for the services described above (Art. 6(1)(f) GDPR).
We may also be required to disclose your Personal Data to government authorities or law enforcement in response to a lawful request by a public authority or if we must do so to comply with a legal obligation, including national security or law enforcement requirements, pursuant to Art. 6(1)(c) GDPR. We may also disclose your information to serve our legitimate interest in enforcing or applying our terms and conditions, responding to claims, protecting our rights or those of a third party, ensuring the safety of individuals, or preventing illegal activities (including fraud prevention and credit risk reduction) pursuant to Art. 6(1)(f) GDPR.
If required under applicable data protection laws, we will obtain your consent prior to sharing your Personal Data with other companies. In such cases, the legal basis is Art. 6(1)(a) GDPR.
ARE MY PERSONAL DATA USED FOR OTHER PURPOSES?
Unless otherwise specified in these privacy terms, we will use your Personal Data only for the purposes described above or as otherwise explained to you when we collect these data. If your Personal Data are processed for purposes other than those described in these privacy terms or other than those for which your Personal Data were initially collected, we will provide you with information on these other purposes and any other relevant information as mentioned in these privacy terms.
WHAT ARE MY RIGHTS?
• Right of access (Art. 15 GDPR):
You have the right to request confirmation of whether your Personal Data are being processed and, if so, to request access to the Personal Data we hold about you.
• Right to rectification (Art. 16 GDPR):
You have the right to request correction of inaccurate Personal Data.
• Right to erasure (Art. 17 GDPR):
You have the right to request the erasure of your Personal Data within a reasonable period under certain circumstances, such as if your Personal Data are no longer necessary for the purposes for which they were collected or if you withdraw your consent on which our processing is based under Art. 6(1)(a) GDPR and when there is no other legal basis for the processing.
• Right to restriction of processing (Art. 18 GDPR):
You have the right to request us to restrict the processing of your Personal Data under certain circumstances, e.g., if you believe that the Personal Data we process about you are incorrect or unlawful.
• Right to data portability (Art. 20 GDPR):
In certain circumstances, you have the right to receive your Personal Data that you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to transmit those data to another controller without hindrance.
• Right to object (Art. 21 GDPR):
You have the right to object to the processing of your Personal Data under certain circumstances, particularly if we process them based on our legitimate interests (Art. 6(1)(f) GDPR) or if we use them for marketing purposes.
You can assert the rights mentioned above by contacting us using the contact information provided below.
For any requests related to exercising these rights, please contact our customer service at contact@eatology.fr, detailing the nature of your request (information involved, desired action(s), etc.).
RIGHT TO LODGE A COMPLAINT WITH THE DATA PROTECTION AUTHORITY
You have the right to lodge a complaint with a supervisory authority, particularly in the EU Member State where you have your habitual residence, your place of work, or the place of the alleged infringement if you consider that our processing of your Personal Data violates applicable data protection law. Please contact us using the contact information below, and we will assist you in identifying the competent supervisory authority.
DATA RETENTION
We retain your Personal Data and other information for as long as necessary to enable you to use our Website, to provide you with our services, to comply with applicable laws (including those regarding document retention), to resolve disputes with any parties, and to allow us to conduct our business. If you have any questions regarding a specific retention period for certain types of Personal Data we process about you, please contact our customer service at this address: contact@eatology.fr.
AUTOMATED INDIVIDUAL DECISION-MAKING
We do not use your Personal Data to make decisions with legal or similarly significant effects on you based solely on automated processing of your Personal Data.
WHO SHOULD I CONTACT IF I HAVE QUESTIONS ABOUT PRIVACY?
If you have any questions regarding our privacy terms or believe that we are not complying with the terms of our privacy policy or applicable data protection law, please contact our Data Protection Officer at contact@eatology.fr.