Terms and Conditions of Sale

Prelude

The terms and conditions of sale (T&Cs) described below apply to all sales made on this website (hereinafter referred to as the “Site” or the “Website”). They outline the rights and obligations of the Parties regarding the sale of meals online and are concluded between:

On one hand, MARIE BLANCHE HEALTHY FOOD COMPANY, SAS with a capital of €10,000, whose registered office is located at 5 bis Impasse Marie Blanche, 75018 Paris, registered in the Paris Trade and Companies Register under the number 852 148 907 (VAT number: FR93852148907), owner of the EATOLOGY brand (hereinafter referred to as the “Company”)
On the other hand, the Client or any other person, individual or business, visiting or making a purchase via the Site (hereinafter referred to as the “Client”).

The Company and the Client are collectively referred to as the “Parties.”

Acceptance of the Terms and Conditions of Sale

The acceptance of these conditions is unconditional on the part of the Client.

The T&Cs are an integral part of our offer and are systematically brought to the attention of any Client prior to placing an order. They prevail over any other conditions appearing in any other document (information provided directly, advertising materials, descriptions, etc.).

Any contrary condition put forth by the Client shall be unenforceable against the Company, regardless of when it may have been brought to our attention.

No handwritten or electronic signature is necessary to bind the Client; the act of checking the box “I have read and accept the terms and conditions” before confirming the order automatically constitutes the Client’s express acceptance of these T&Cs.

The applicable T&Cs are those in effect on the day the order is placed by the Client. The Company reserves the right to modify these T&Cs without notice. They will then apply to sales made after the modification.

Accessibility of Services

The Website is accessible 24/7, except for interruptions, whether scheduled or not, by the Company. The Company shall not be held responsible for any damage of any kind resulting from the unavailability of the Site.

The availability of the Client’s account does not grant any rights and does not create any obligations on the part of the Company.

The transmission of information over the Internet may not be completely secure. While the Company takes all necessary legal measures to protect the information of Clients on its Site, it cannot guarantee that the transmission of data to our Website is secure. This transmission occurs at the Client’s own risk.

Customer Service and Complaints

For any questions or complaints, our Customer Service is available to assist our Clients. Due to the perishable nature of our products, any requests regarding them must be made within a maximum of forty-eight (48) hours after delivery through the contact methods below.

Email: contact@eatology.fr

Products and Availability

The Company prepares, sells online, and delivers meals for individuals and businesses. The Company’s services are reserved for the Client, who must be of legal age, for their own consumption. Resale of the products marketed by the Company is strictly prohibited.

The products in our offer comply with the regulations and standards in force in France and/or in the European Union at the date of their delivery. Each product is accompanied by a description allowing the Client to know its composition in accordance with Article L. 111-1 of the Consumer Code.

It is the Client’s responsibility to inquire prior to placing an order, particularly in the event of food intolerances or allergies.

The presentation of the products is artisanal, and the Company cannot be held responsible for quantity discrepancies of up to +/- 10% between two similar products. Such variation cannot lead to a modification of the order price or engage the Company’s liability. Beyond this, the Company agrees to offer an appropriate solution to the Client upon request.

The products are delivered cold. Their consumption may be delayed, provided that the Use-By Date (“UBD”) indicated on the packaging is respected and that they are stored in the refrigerator between 0° and 4°. It is the Client’s responsibility to reheat the delivered products that require it according to the instructions and recommendations provided by the Company in its daily menus sent by email.

The Company cannot be held responsible in the event of improper storage conditions of the products after delivery, if consumed after the UBD, or in any other case where the Client has not adhered to the hygiene rules communicated by the Company or by health authorities.

The Company does not deliver on Saturdays, Sundays, and public holidays. It will make every effort to inform the Client at least seven (7) calendar days in advance of any delivery schedule changes resulting from a scheduled delivery falling on a public holiday.

The Company reserves the right to modify a product’s composition based on the availability of ingredients. The photographs and illustrations presented online are not contractual.

The Company reserves the right to modify its offer at any time and without notice. Consequently, the products in our offer are available as long as they appear on the Site and within the limits of available stock. In the event of unavailability of a product after the order has been placed, the Client will be informed by email, and no payment will be charged; if payment has already been processed, it will be refunded.

Some products ordered by the Client may no longer be available on the scheduled delivery day due to unforeseen events, weather conditions, or unavailability of products from suppliers for any other reason. In this case, the Company will inform the Client as soon as possible via email, SMS, or phone and will propose a replacement solution.

Even though the Company takes great care in selecting its suppliers, it is not responsible for any erroneous data that may have been provided by its suppliers.

Orders

To place an order, the Client must create an account, choose a username and password, which must be kept strictly confidential, and associate them with their first name, last name, a precise delivery address, and an operational mobile phone number to ensure timely delivery of the order.

For this purpose, the Client agrees to provide sincere, true, and up-to-date information at the time of ordering. The Company cannot be held responsible for the consequences resulting from erroneous or incomplete data, particularly regarding the recipient’s contact details, the quantities and types of products ordered, or the account to be charged.

The Company confirms the Client’s order by email.

The Company reserves the right to request additional information from the Client and to suspend an order in the event of suspected abuse of its services.

The Company reserves the right not to proceed with an order in the event of any unforeseen circumstance. In such cases, no fees will be charged to the Client. If applicable, the Company will inform the Client by any means.

The Company’s computerized records will be considered by the Parties as proof of communications, orders, payments, and transactions that have occurred between the parties. The contractual information, presented to the Client in French, will be confirmed at the time of order validation.

The Client is fully responsible for the information provided when placing the order. Consequently, our liability cannot be sought or engaged if the Company is unable to deliver or execute the order due to errors, inaccuracies, or omissions related to this information.

The Client, who wishes to order one or more products, must mandatory:

To do so, they must complete the registration form, providing all required details, particularly the desired delivery location (which should be as precise as possible, indicating, for example, the building number, floor, apartment location, etc.) and specify any accessibility restrictions for the delivery location (entry code, intercom name if it does not match the Client’s name, etc.).

The Client is also required to choose a password that must remain confidential and not be disclosed to any third party.

The Client is responsible for the use of their account and password.

Fill the online shopping cart by selecting the chosen products;
Validate the order after reviewing it, particularly the delivery location and the selected date and time for delivery;
Make the payment as specified;
Confirm the order and payment.

Prior to the conclusion of the contract, the Company informs the Client, in accordance with Article L.221-5 of the Consumer Code, notably:

Information on the essential characteristics of the product ordered by the Client,
The price of the product,
The date of availability or delivery of the product,
Information about the Company, including its postal and telephone contact details,
The information that the Client does not benefit from the right of withdrawal on perishable products,
The Client’s responsibility for covering the return costs of non-perishable products in the event of exercising their right of withdrawal,
Information regarding after-sales service and commercial guarantees,
The total amount of the order (excluding tax price, total price including tax, delivery charges, or indication of the absence of delivery charges).